OUR QUALITY PLEDGE

Giving Pro Partners Peace-of-Mind

We know the most important goal is happy customers. That’s why any Ruud® manufactured matched system1 installed by a Pro Partner Contractor, in a residential application2 as part of an AHRI-matched system, that experiences failures that cannot be resolved in the first year after installation, may qualify for a Ruud Quality Pledge Unit Replacement3 & Labor Allowance.

Defined Labor Allowances

The Quality Pledge Labor Allowance is a flat rate to cover all expenses for labor, refrigerant and other miscellaneous materials required to successfully complete the replacement.

On Qualifying Ruud Equipment

  • 1 to 5 Ton Residential Unit
  • 1 to 5 Ton Residential Package Systems
  • 1 to 5 Ton Air Handlers
  • Gas Furnaces


1Excludes: Geothermal Heat Pumps and Oil Furnaces.2Residential Application is defined as any single-family dwelling, which includes apartments, condominiums, duplexes and homes.3As part of the Manufacturer Limited Warranty, a Conditional Unit Replacement Warranty applies to the noted models on the Limited Warranty Card, and provides a replacement model (if an exact replacement is not available, an equivalent unit or credit will be provided) to the original purchaser due to compressor or heat exchanger failure AND if unit is installed in an owner-occupied single family dwelling only; is still owned by the original purchaser; in the original installation location AND if the unit’s warranty is registered within 60 days of original installation or closing of the residence; AND if the heat pump is installed with a new air handler from the Manufacturer OR an indoor coil and gas furnace from the Manufacturer, AND is properly matched as specified by AHRI; AND the condensing unit is properly match as specified by AHRI. Unit Replacement of any models not noted on the Manufacturer Limited Warranty, will be per the DTR’s discretion.

In keeping with its policy of continuous progress and improvement, Ruud reserves the right to make changes to this program without notice.